Tucanbit Casino — Terms of Use

Introduction

Welcome to Tucanbit Casino. These Terms of Use govern your access to and use of the website tucanbitcasinoau.com and the casino services we provide. By creating an account or using the Services, you agree to be bound by these Terms and any additional terms shown for specific promotions or features.

All references to money amounts are in AUD unless otherwise stated.

Eligibility and age

You must be of legal gambling age in your place of residence and meet any other eligibility requirements applicable to you. You represent that you are at least the minimum age required and that you agree to comply with all responsible gaming obligations.

If you do not meet the eligibility requirements, you may not access or use the Services.

Account registration and verification

To play and manage your account, you must register and provide accurate information. You agree to:

• Provide complete and truthful information when creating your account.
• Keep your details up to date, including email and contact information.
• Maintain the confidentiality of your login credentials.
• Use your own account and not allow another person to use it.

We may verify your identity and eligibility using documents or other methods, including age verification and proof of address. If verification cannot be completed or if we identify suspicious or inconsistent information, we may suspend or restrict your account until resolved.

Deposits and withdrawals

Deposits and withdrawals must be made using methods available on the Site and in line with our internal controls. You agree that:

• Funds deposited into your account are subject to normal payment processing times.
• We may require additional verification before processing withdrawals.
• Withdrawal requests may be refused or delayed where required for compliance, fraud prevention, or dispute handling.
• Chargebacks, reversals, or disputes may lead to account restriction and may require you to repay any losses incurred.

Bonuses and wagering rules

From time to time, Tucanbit Casino may offer promotions such as welcome bonuses, reload offers, and free spin events. Where a promotion is available, the specific bonus terms will be provided at the time of offer. In addition to those specific terms, the following general rules apply unless stated otherwise:

• Bonus funds and any winnings derived from bonus funds are subject to wagering requirements, wagering limits, and eligibility conditions.
• Wagering requirements typically apply to the eligible contribution of bets placed during a defined period. Bets placed outside the promotion timeframe may not count.
• Some games or bet types may contribute less toward wagering requirements, may be excluded, or may have different contribution rates as described in the promotion details.
• Cash withdrawals may be limited until wagering requirements are satisfied, where applicable.
• We may void or adjust bonus eligibility if we detect manipulation or misuse of promotions.
• We may restrict accounts from taking advantage of repeated bonus claims using the same payment instrument, device, or interconnected accounts.

All bonus calculations are performed by us, and our records are final.

Fair play and prohibited conduct

You must use the Services responsibly and fairly. Prohibited conduct includes, but is not limited to:

• Using automated systems, bots, scripts, or any method designed to manipulate game outcomes or Site functionality.
• Attempting to interfere with game integrity, security systems, or the normal operation of the Services.
• Creating multiple accounts to obtain unfair advantages, circumvent restrictions, or exploit bonuses.
• Collusion, bonus abuse, or any activity intended to manipulate wagering and promotion terms.
• Providing false information, impersonating others, or misrepresenting identity or location.

If we reasonably suspect prohibited conduct, we may investigate, reverse bonus outcomes where allowed, remove winnings, and/or suspend or close your account.

Responsible gaming

We encourage responsible play. You are responsible for managing your spending and for understanding the nature of games. If you feel that your gaming is becoming problematic, you should stop playing and consider contacting a relevant support service in your region.

Tucanbit Casino may apply responsible gaming tools such as deposit limits, session reminders, or other controls where appropriate to help manage risk and comply with responsible gaming practices.

Account closure and suspension

We may suspend or close your account if:

• Verification cannot be completed or we identify inaccuracies in your information.
• We detect fraud, suspicious activity, or prohibited conduct.
• You breach these Terms or the terms of any promotion.
• We are required to do so to comply with legal or regulatory obligations.

You may request account closure by contacting our support. After closure, access to the Services will be stopped. Any remaining balance will be handled according to applicable processes, including verification and dispute resolution.

Limitation of liability

To the maximum extent permitted by law, Tucanbit Casino and its affiliates, partners, and service providers are not liable for indirect, incidental, special, or consequential damages arising from your use of the Services. Our total liability is limited to the extent permitted by applicable law.

We do not guarantee uninterrupted access to the Site or that services will be free from errors. Where operational issues occur, we will take reasonable steps to address them.

Governing law

These Terms are governed by the applicable law that relates to the operator and the provision of services under our licence framework described on the Site and in these Terms. Any disputes will be handled through the dispute resolution approach described in the Site policies, subject to the applicable law.

Changes to the terms

We may update these Terms from time to time to reflect changes to our practices, legal requirements, or operational improvements. Updated Terms will be posted on this page, and the effective date will be communicated through the Site where applicable.

Your continued use of the Services after changes are posted constitutes acceptance of the updated Terms. If you do not agree with the revised Terms, you should stop using the Services and close your account where possible.

Contact the operator

If you have questions about these Terms of Use, please contact our support team through the contact details available on the Site. When you write, include your account username and the topic of your request so we can assist efficiently.

For licence-related and policy inquiries, refer to the licence number GLH-42577902B6F0AEEF displayed on the Site. We will respond within a reasonable timeframe.