Tucanbit Casino — Privacy Policy

Privacy policy overview

This Privacy Policy explains how Tucanbit Casino (tucanbitcasinoau.com) collects, uses, stores, and protects personal information when you access our website, create an account, play games, and communicate with us. By using the Site or Services, you agree to the practices described here.

Who we are

We operate the Tucanbit Casino online casino services under licence number GLH-42577902B6F0AEEF. References in this policy to we, us, and our mean the operator of Tucanbit Casino.

Information we collect

We collect information in several ways, including when you provide it directly, when it is generated during your use of the Services, and when we receive it from technology providers or partners.

Information you provide

• Account details such as name, date of birth, email address, phone number, username, and country/region.
• Identity and verification information required for responsible gaming and anti-fraud checks (for example, documents and proof of address).
• Transaction information such as deposit and withdrawal records, payment method type, and billing-related details needed to process funds.
• Communication details such as messages you send to support, and any preferences you set.
• Marketing preferences you choose (such as opt-in choices for promotional emails).

Information collected automatically

• Device and usage data including IP address, device identifiers, browser type, language, pages viewed, and game interaction metrics.
• Log data including timestamps, error reports, and pages visited.
• Location-related data derived from IP address for security, fraud prevention, and service integrity.
• Technical data related to how you interact with the Site, including clicks, session duration, and referral paths.

Information from third parties

We may receive information from payment providers, identity verification services, fraud prevention vendors, and analytics providers. This can help us verify accounts, process payments, detect suspicious activity, and improve the Services.

How we use your information

We use personal information for the purposes described below. Where required by law, we base processing on consent, legitimate interests, contractual necessity (such as providing casino services), or legal obligations.

• Account creation, authentication, and maintaining your account.
• Providing access to games, promotions, and account features.
• Processing deposits, withdrawals, and account balances in AUD, including reconciliation with payment providers.
• Responsible gaming and compliance activities, including identity checks and age verification.
• Fraud detection, security monitoring, and investigation of attempted or suspected misuse.
• Customer support and dispute resolution.
• Analytics and service improvement, including identifying technical issues and measuring performance.
• Marketing communications, where you have opted in or where permitted, and to manage preferences and deliver relevant offers.
• Legal compliance, including responding to lawful requests from authorities and maintaining audit records.

Cookies and similar technologies

We use cookies and similar technologies to run the Site, remember your preferences, understand how you interact with the Services, and support security. Cookies may be session-based (they expire after you close your browser) or persistent (they remain for a set period).

Types of cookies we may use

• Essential cookies: necessary for core functionality such as secure login and session management.
• Performance and analytics cookies: help us understand usage and improve speed, stability, and content.
• Functionality cookies: remember choices such as language or settings.
• Advertising-related cookies (if applicable): used to measure campaign effectiveness and deliver relevant content.

Your cookie choices

You can manage cookies through your browser settings. Some cookies cannot be disabled without affecting how the Site works. If you restrict cookies, certain features may not function properly.

Sharing personal information with third parties

We do not sell your personal information. We may share information with the categories of third parties described below to operate Tucanbit Casino and protect our users.

• Service providers: vendors that help us deliver the Services, including hosting, analytics, customer support tools, and identity verification.
• Payment processors and financial services: to process deposits and withdrawals and prevent payment fraud.
• Fraud prevention and security partners: to detect suspicious activity, chargeback risk, and account abuse.
• Compliance and legal services: where necessary to meet legal obligations or respond to lawful requests.
• Game content providers and platform partners: to provide game access and related operational data.

Where required, we ensure that appropriate contractual protections are in place for shared information, and we limit sharing to what is necessary for those purposes.

Data security

We implement technical and organisational safeguards designed to protect personal information against unauthorised access, loss, misuse, and disclosure. These measures may include encryption in transit, secure authentication methods, access controls, monitoring, and regular security reviews.

No method of transmission over the internet or electronic storage is completely secure. We encourage you to use strong passwords, keep your login credentials private, and report any suspicious activity to our support team immediately.

How long we retain data

We retain personal information only as long as necessary for the purposes described in this policy, including to provide the Services, comply with legal and regulatory requirements, resolve disputes, and enforce agreements.

Retention periods may vary depending on the data type. For example, account and transaction records may be retained to comply with financial audit requirements, while identification and verification information may be kept for as long as necessary to satisfy compliance and risk controls.

Your privacy rights

Depending on applicable law, you may have rights such as:

• Access: request a copy of personal data we hold about you.
• Correction: request updates to inaccurate or incomplete data.
• Deletion: request deletion of personal data in certain circumstances.
• Objection: object to processing based on legitimate interests where applicable.
• Restriction: request that we limit processing.
• Portability: receive certain data in a structured format where available.

To exercise your rights, please contact us using the details in the Contact section below. We may need to verify your identity before fulfilling requests.

International transfers

Because our service providers and systems may be located in different jurisdictions, personal information may be transferred internationally. We use appropriate safeguards to help protect information during transfer and processing, such as contractual measures and security controls. Your information will be handled in line with this Privacy Policy and applicable data protection requirements.

Children’s privacy

We do not knowingly collect personal information from children. The Services are intended for adults who meet the eligibility and age requirements set out in our Terms of Use. If you believe a child has provided us with personal information, please contact us so we can take appropriate steps.

Contact us

If you have questions about this Privacy Policy or would like to request access to your personal information, contact our support team via the contact methods available on the Site.

You can also write to the operator referenced in our Terms of Use for privacy-related requests. Please include Tucanbit Casino privacy in your message and provide sufficient details for us to verify your request.